gif

Base Level Support

OTS Managed Services™

NOC: Monitor, Identify, Triage, Escalate

For bigger organizations, even a minute-long server downtime can stretch losses to millions of dollars. While the extent is relatively smaller for small organizations but is no less critical and such errors in the IT industry can jeopardize the entire functioning of businesses. Therefore, network operations centers are crucial in administrating and monitoring network infrastructure.

Network Operations Centers are actually placed in central locations from where an organization supports its computer network and telecom infrastructure, detects and solves IT infrastructure incidents and ensures data center availability. Depending on the situation, they sometimes lie within or outside the data center. It is typically connected to a high-speed internet connection or to the internet backbone to provide as much bandwidth as possible.

Regarded as one of the best network operation center companies, Olatech Solution Limited houses the best infrastructural set-up with well-structured physical space, hardware infrastructure, communication infrastructure, staffing and training, dedicated servers, contingency and disaster recovery, access control and monitoring system.

ISO 27001 Certified and SOC 2 badges

Base Support Key Benefits

We're there when you can't be
Avoid alert fatigue
Stay focused on the business

Network Operation Center Services

Proactive monitoring & remediation

Preventive maintenance

Security patches & service packs

RCA(root cause analysis)

7x24 multi-discipline team Centers of Excellence in region Infrastructure Technology expertise

Entuity Software™ provides monitoring and visualization into your infrastructure Central Park brings together all the aspects of our service delivery in a common digital platform

Built on 30 years of industry experience Designed to optimize infrastructure Uptime Configurable to meet customer needs

Hyper care process Ever-boarding Regular service review process

Roles and Responsibilities of NOC Technician

NOC technicians are categorized on the basis of levels depending on the severity of issues to be handled. Below are the roles and responsibilities to be performed by them:

Backup and storage management

Application software installations

Troubleshooting & upgrading

  • 24×7 Monitoring
    • Performance & Utilization
    • Monitoring
    • Availability Monitoring
    • Network Path Monitoring
    • NetFlow Monitoring
    • Network Configuration
    • Monitoring
  • Intelligent Incident Discovery & Notification
  • Triage & Fault Identification
  • Intelligent Escalation
  • Ticket Management
  • Third Party Incident Coordination
  • Base Use Cases +
  • Remediation
    • Storage
    • Server
    • Network
    • Third Party
  • Patch Management
    • Hot Fix
    • Minor Version Update
    • Security Update
  • Network Configuration Backup
  • Periodic Service Reviews
  • Base & Plus Use Cases+
  • Resolution of Tickets on Entitled
  • Devices for
    • Service Requests
    • Change Requests
  • Change Management
  • Problem Management
  • Performance & Utilization
  • Optimization
  • Major Version Upgrades

Benefit from 24/7 eyes on infrastructure (we’re there when you can’t be) Reduce alert noise (only notified for actionable events) Free time to focus on your strategic initiatives

Lessen risks via compliance Reduce MTTR (faster fixes) Obtain Patch predictability

Complement internal skills Maximize Uptime Stabilize budget (lessen impact of inflation, unexpected FTE costs)

Featured Resources

White Papers

5 Things You Need to Know About Reducing Data Security Risk During Asset Disposal

Read More
White Papers

Dedicated Maintenance Services Offer IT Managers a Trustworthy Option

Read More
White Papers

From the New Normal to the Next Normal in the Data Center

Read More