gif

Full Level Support

OTS Managed Services™

Full Management: Run, Operate, Administer, Execute

IT infrastructures are an integral part of operations for businesses of all sizes and from various industries. Organizations rely heavily on these complex infrastructures for many purposes, from general operational support to enhanced productivity to maintaining a competitive edge. Given their role, the demand for sophisticated IT systems has skyrocketed, encompassing everything from networks and servers to storage and security solutions.

However, managing this complex technology infrastructure can be tricky for small startups and large enterprises alike. Tech advancements and cybersecurity threats are ever-evolving, so it’s important to stay abreast of changes to avoid related challenges.

To address these unique challenges, many organizations are turning to managed infrastructure services. These services take the stress out of managing and optimizing IT infrastructure, allowing businesses to focus on and prioritize their core activities.

ISO 27001 Certified and SOC 2 badges

Base Support Key Benefits

We're there when you can't be
Avoid alert fatigue
Stay focused on the business
Minimize security risks
Improve SLA attainment
Be prepared for audits
Complement internal skills
Drive Uptime
Avoid management cost volatility

What Makes Us Different

Understanding Managed Infrastructure

Components of Managed Infrastructure

Network Management

Server Management

Managed infrastructure services are simply outsourced IT infrastructure management to a third-party service provider. The provider assumes the responsibility of monitoring, maintaining, and optimizing the IT infrastructure to keep everything running smoothly, efficiently, and securely.

Managed infrastructure services typically involve four core components: network management, server management, storage management, and security management. Each serves a specific purpose and contributes to the overall function and security of the organization’s IT infrastructure.

The network management portion of managed IT infrastructure services covers the network itself. It involves monitoring and maintaining network performance to ensure data can move smoothly and efficiently throughout the organization.

Servers are the backbone of the well-oiled infrastructure machine, so proper management is integral to business continuity. Managed infrastructure services take care of this, routinely updating and maintaining the servers to promote smooth and secure operations.

Support Tiers & Benefits

BASE

NOC

Monitor, Identify, Triage, Escalate

PLUS

REMEDIATION

Fix and Patch

FULL

FULL MANAGEMENT

Run, Operate, Administer, Execute

  • 24×7 Monitoring
    • Performance & Utilization
    • Monitoring
    • Availability Monitoring
    • Network Path Monitoring
    • NetFlow Monitoring
    • Network Configuration
    • Monitoring
  • Intelligent Incident Discovery & Notification
  • Triage & Fault Identification
  • Intelligent Escalation
  • Ticket Management
  • Third Party Incident Coordination
  • Base Use Cases +
  • Remediation
    • Storage
    • Server
    • Network
    • Third Party
  • Patch Management
    • Hot Fix
    • Minor Version Update
    • Security Update
  • Network Configuration Backup
  • Periodic Service Reviews
  • Base & Plus Use Cases+
  • Resolution of Tickets on Entitled
  • Devices for
    • Service Requests
    • Change Requests
  • Change Management
  • Problem Management
  • Performance & Utilization
  • Optimization
  • Major Version Upgrades

Benefit from 24/7 eyes on infrastructure (we’re there when you can’t be) Reduce alert noise (only notified for actionable events) Free time to focus on your strategic initiatives

Lessen risks via compliance Reduce MTTR (faster fixes) Obtain Patch predictability

Complement internal skills Maximize Uptime Stabilize budget (lessen impact of inflation, unexpected FTE costs)

Featured Resources

White Papers

5 Things You Need to Know About Reducing Data Security Risk During Asset Disposal

Read More
White Papers

Dedicated Maintenance Services Offer IT Managers a Trustworthy Option

Read More
White Papers

From the New Normal to the Next Normal in the Data Center

Read More